Effective Date: 1 January 2025

At Sweet Sensory Play, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book a session, or interact with us online or in person. We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

• Parent/guardian name and contact details (email address, phone number)

• Child’s name and age

• Booking and payment information

• Any medical or allergy information you voluntarily provide

• Information collected via cookies and website analytics (e.g., IP address, browser type)

2. How We Collect Information

We collect information through:

• Online bookings and forms (via Acuity Scheduling)

• Email or phone correspondence

• In-person registration or feedback forms

• Cookies and other website tracking tools

3. Why We Collect Your Information

We collect personal information to:

• Manage bookings and deliver our services

• Communicate important updates or changes

• Personalise your experience

• Ensure your child’s safety and well-being during play sessions

• Send newsletters or promotional offers (you may opt out at any time)

4. Sharing of Information

We do not sell or rent your personal information. We may share it only when:

• Required by law or regulatory authorities

• Necessary to deliver services (e.g., payment processors)

• You give explicit consent

5. Data Storage and Security

We take all reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Information is stored securely using reputable platforms (e.g., Squarespace, Acuity Scheduling) with appropriate encryption and password protection.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and collect anonymous traffic data via tools like Google Analytics. You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent to marketing communications

To exercise these rights, contact us at:

Email: info@sweetsensoryplay.com.au

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date at the top.